The 2015 Pan Am Games were the first major event handled by the City of Toronto's new crisis incident management system. For Toronto, the adoption of the system marks a transition from pen and paper processes to manage incidents to a web-based system. The city plans to use the system for daily use beyond events and incidents.
The City of Toronto selected Buffalo Computer Graphics' DisasterLAN as their crisis incident management system (CIMS). This is a web-based incident management system designed for use in emergency operations centres, to manage both planned events and disasters. DLAN provides information, workflow, and communication tools and is accessible from all mobile devices.
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